WWT offers a comprehensive examination of AI technologies aimed at optimizing the efficiency and effectiveness of contact center operations, involving various key components to enhance the overall performance of the contact center. Including speech recognition, chatbots, virtual assistants, natural language processing, automation of routine tasks, and analytics. The result is a road map and recommendations for the enhancement or implementation of specific AI technologies that best fit the organization's requirements.

WWT assesses a customer's current state people, process, and technology in specific areas against the Gartner top Magic Quadrant vendors. WWT Contact Center Advisory Team evaluates a customer's use of applications including Supervisor Desktop, Agent Desktop, Channel Management, Customer Self-Service, Computer Telephony Integration, Workforce Management, Quality Management, and Reporting Platforms to ensure it is maximizing the capabilities and driving success. The result is a road map and technology recommendation to the best-fit vendor that meets the customer's functional requirements.

The Contact Center Migration Assessment is a comprehensive consulting engagement designed to help organizations prepare for the adoption of their new Contact Center Platform. The objective of this assessment is to identify and validate all relevant business requirements, and operational processes associated with the organization's contact center operations. By comparing the identified functionality with the platform's delivery approach, this assessment will provide all the necessary business, functional, and operational requirements to deliver the desired functionality. Upon completion, this assessment will facilitate a seamless transition to the implementation team, ensuring a smooth handover. Those challenges include: Assuring the new platform's implementation is delivered on time with all the requested and required features. What function and feature gaps are obstacles to achieving expectations? Assuring your organization's cloud adoption strategy in line with the needs of your customers and employees when it comes to engagement?

WWT assesses the client's current state people, process and technology in specific areas to help our client better leverage applications and improve key performance indicators. The WWT Contact Center Advisory Team evaluates a client's use of applications including Workforce Management, Quality Management and Reporting Platforms to ensure it is maximizing the capabilities and driving success. The result is a roadmap and adoption services/training to succeed in these solutions and support continuous improvement.